Customer Comments

"I must say, I am thoroughly impressed with your company's customer service.  It is rare to order something online and have a person on the other end actually care about making sure it is the correct item.  Thanks again for saving me the trouble of having to make a return.  I can't wait to try out the focuser.  (A. O. 04/04/2016)

"Wow...  I had heard a couple of years ago that you guys go out of your way to help your customers.  This really proves it to me....  This is really cool."  (N. S.  06/04/2015)

"I am a former child of the sixties who was deep into amateur astronomy and built my own Newtonian at the age of twelve.  In adulthood I lost track--but I am now facing retirement and want back in the game.  I found your website, and spent two hours exploring it.  What a revelation! ... Congratulations on your spectacular website and your innovative company.  The love of what you folks do shines through in a way your foreign-owned impersonal commercial competitors can't touch.  May good fortune follow you in the years to come.  (R. S.  12/31/2014)

"Great support, customer service and communications!!!  Thanks!!!" (D. M. B.  11/02/2013)

"Thanks for not slacking off, like so many enterprises I deal with on the Internet."  (J. B.)

"Smooth, effortless and secure transaction via Internet.  Fast delivery to me here in the UK and well packaged.  Would recommend JMI to anyone.  Very professional and a pleasure to do business with.  Now I know why JMI is number one for telescope accessories."  (M. C.  08/2012)

"I have talked with several people in the last few months at JMI and I have always been impressed with the knowledge and attitude of each person.  A very professional and customer friendly organization!"  (C. E.  08/2012)

"Just wanted to say thanks for the quick responses via email and phone on my recent order....  There was even a phone call to confirm the order details considering the different generations of my particular scope....  Awesome customer service!"  (T. J. V.  07/2012)

"Thanks for the great service and high-quality products!"  (J. U.)

"Thank you for excellent service.  My order came the next day ... Exactly what I wanted and a snap to install.  Obviously, you guys have done your homework and engineer fine products.  The MOTOFOCUS works better than I ever imagined.  I never had such sharp images before.  The DEC motor is great.  No more touching my C8 while imaging.  Thank you!  You are a quality organization."  (R. W.)

"Thank you so much!  Your products and tech support are great."  (J. P.)

"[I found a] friendly, helpful staff who made me feel secure in placing an order.  I was given an opportunity to speak with a technician who was most helpful.  I feel that JMI cares about, [and places a value on,] its customers."  (S. P.)

EMAIL RESPONSE:  "Thank you for your prompt attention to the shipping problem (wrong item).  Enclosed is the return of the incorrect item as promised.  Even good companies make mistakes....great companies respond to them properly.  Thanks for being a great company!" 
SURVEY RESPONSE: "Promptly received my order, but it had gotten mixed up with another.  A few minutes on the phone and  it was straightened out.  I got the right item 2 days later and returned the other item.  No harm, no foul, just excellent handling of one of those mistakes that can happen to anyone.  It was handled so smoothly it let me know that you are a quality company that I can recommend to my fellow astronomers!"  (S. G.)

"Once again, thank you very much for your prompt attention.  I think it means a lot to all your customers to receive such excellent professional customer service!"  (C. M.)

"What a great company JMI is.  I have several products and any time I have had a question, the good people at JMI have always been courteous and helpful.  It's no wonder you have such a sterling reputation.  Keep up the excellent work."  (R. E.)

"Great service as usual from JMI!"  (R. E.)

"Of all the sites I have saved to my 'Telescope Parts & Vendors' list, yours is the greatest.  I love your company philosophy...  I wish you were here in Ohio because if you were I'd most likely be a fellow employee!"  (G. A. N.)

"I would also like to mention how impressed I am not only with the quality of your products, ...but also with the extremely competent and friendly support you give."  (R. M.)

"...let me say a few words about the people associated with you.  Every one that I talked with on the phone was very courteous and helpful.  You must be very pleased to have attracted such a group."  (J. P.)

"...Looking at your catalog and employee portrait, I said to myself, 'That's the kind of company I wish I worked for!'  Please keep up the great work!"  (C. H.)